FAQ

Frequently Asked Questions

Below you'll find answers to the questions we get asked the most about our wall decals, wallpapers, and custom décor at Decal Mx.

1. Are your wall decals removable?

Yes! All of our wall decals are removable and designed not to damage your walls when removed properly.

2. Will the decals stick to textured walls?

Our decals work best on smooth, clean surfaces. Light textures may be okay, but heavy textures can reduce adhesion.

3. Can I reuse the decals?

No, our decals are intended for one-time use only. Once removed, they may lose their adhesion.

4. Are your wallpapers peel and stick?

Yes, we use high-quality peel-and-stick materials for easy installation and removal without mess.

5. What material are your decals made from?

We use premium vinyl with a matte finish, which gives a painted-on appearance and is durable and easy to clean.

6. Do you offer custom sizes?

Yes, we can create decals and wallpapers in custom sizes. Just email us at info@kimolt.com with your request.

7. Can I request a custom design?

Absolutely! We welcome custom orders and design requests. Contact us to discuss your vision.

8. Are the decals safe for kids' rooms?

Yes, all of our materials are non-toxic, BPA-free, and safe for nurseries and kids' spaces.

9. How do I clean the decals?

Use a damp, soft cloth to gently wipe the surface. Avoid harsh chemicals or scrubbing.

10. Can the decals be applied to glass or mirrors?

Yes! Our decals can be applied to glass, mirrors, windows, and other smooth surfaces.

11. What surfaces should I avoid?

We do not recommend applying decals to freshly painted walls (wait at least 3 weeks), brick, concrete, or heavily textured surfaces.

12. Do your wallpapers damage the wall during removal?

No, our peel-and-stick wallpapers are designed to remove cleanly without residue or damage if properly installed.

13. Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times vary by country.

14. How long will my order take to arrive?

Most orders ship within 1–3 business days. Delivery in the US typically takes 5–7 business days, and international orders may take 10–15 business days.

15. Can I cancel my order?

Orders can be canceled within 6 hours of purchase. Please email us immediately at info@kimolt.com.

16. Do you accept returns?

We accept returns on non-custom items in original condition within 14 days. Customized items are final sale unless defective.

17. Can I preview the design before production?

For custom orders, yes — we will provide a digital mockup for your approval before production begins.

18. Are your products eco-friendly?

We strive to use eco-friendly materials and recyclable packaging whenever possible.

19. How do I install the decals?

Each order comes with detailed instructions. Simply peel, place, and smooth using a squeegee or clean cloth.

20. Can I order wholesale or bulk quantities?

Yes, we offer bulk and wholesale pricing. Please contact us to discuss wholesale partnerships or large orders.

Still Have Questions?

Our team is here to help. Feel free to reach out to us anytime:

  • Store Name: Decal Mx
  • Company: DECAL MX, LLC
  • Address: 6902 N 22ND STREET, TAMPA, FL 33610
  • Email: info@kimolt.com
  • Phone: +1 929-939-2568

Thank you for choosing Decal Mx — where creativity sticks to your walls!