🛒 Order Assistance

Need help with placing an order or checking your order status? Once your order is placed, you will receive a confirmation email. If you didn’t receive it, please check your spam folder or contact us directly.

If you need to make a change to your order, please contact us as soon as possible. Changes can only be made before the item is shipped.

🚚 Shipping & Tracking

Orders are typically processed within 1–3 business days. Once shipped, a tracking number will be emailed to you. Tracking updates may take up to 48 hours to appear.

We offer free shipping within the USA and Europe. Delivery time varies depending on location — for more info, please visit our Shipping Info page.

🔄 Returns & Exchanges

If you're not completely satisfied with your purchase, we accept returns within 14 days of delivery on unused and non-customized items. Products must be returned in original condition and packaging.

Please contact us before returning any items to receive return instructions and eligibility confirmation.

🖼️ Product Support

Have questions about wall decal installation or care? Our products are designed for easy, damage-free application on most smooth surfaces. If you experience issues with bubbles, misalignment, or peeling, don’t hesitate to contact us for tips or troubleshooting.

📞 Contact Us

Still need help? Our support team is ready to assist you.

• Store Name: Decal Mx
• Company: DECAL MX, LLC
• Address: 6902 N 22ND STREET, TAMPA, FL 33610
• Email: info@kimolt.com
• Phone: +1 929-939-2568

We typically respond within 24–48 hours on business days.